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Effective Date: 10, 2015

This privacy statement applies to regency-douglas-gb.book.direct owned and operated by Regency Hotel. This privacy statement describes how we collect and use the personal information you provide on our web site: regency-douglas-gb.book.direct. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates

The type of personal information we collect.

The types of personal information that we collect include:

  • Your first name, last name, email address, phone number and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date and security code);
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?

  • Reservations: we use your personal information to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.
  • Customer service: we use your personal information to provide customer service.
  • Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best.
  • Marketing activities: we also use your information for marketing activities, as permitted by law.
  • Other communications: there may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.
  • Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.
  • Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How do we share your personal information with third parties?

We may share your personal information with third parties as set out below.

  • Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
  • Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

 

Cookies

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better.

How do we use cookies?

We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

Do we use third-party cookies?

Yes, we use the services of third-party providers for analytical purposes, for example by Booking.com. These analytical tracking technologies include: cookies, beacons, tags and scripts. Booking.com may also place cookies for its own purposes as further described in http://www.booking.com/content/privacy.html. The tracked information is used within Regency Hotel in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the "Help" function in their browser to locate the settings they need.

 

Security

What security procedures do we have in place to safeguard your personal information?

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

Access to Information

How can you control the personal information you have given to us?

You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at 1@regency.im. We kindly request you to please write “Request personal information” in the subject line of your email.

We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact 1@regency.im. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Contact Us

Regency Hotel controls the processing of personal information collected from the website and via the cookies. Regency Hotel at Regency Hotel, Queens Promenade. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to 1@regency.im.

隱私權聲明

生效日期:2017 年 12 月

此隱私權聲明適用 regency-douglas-gb.book.direct 擁有人及 Regency Hotel 管理人。此隱私權聲明將說明我們如何收集並使用您於 regency-douglas-gb.book.direct 上提供的個人資料,並說明您如何決定我們使用個人資訊的權限,以及獲得相關更新資訊的方式。我們會不定期更新此份隱私權聲明內容,歡迎定期查看此頁面以掌握最新資訊。

我們會收集的個人資訊種類

我們會收集包含下列內容的個人資訊:

  • 您的姓名、電子信箱、電話號碼及住址;
  • 信用卡資料(信用卡卡別、號碼、姓名、有效日期和安全碼);
  • 住客入住資訊,包括入住、退房日期、特殊要求、您的住宿服務偏好(包含客房偏好、設施偏好或其他使用的服務);
  • 您偏好的收到促銷資訊的方式,或問卷、活動、促銷優惠中提供的相關資訊;

當您造訪我們的網站時,即使沒有預訂,我們仍會收集相關資訊,像是:IP 位址、使用的瀏覽器、電腦處理系統、應用程式版本、語言設定以及瀏覽過的網頁。若您使用行動裝置,我們可能會收集可辨識您行動裝置的相關資訊、裝置設定、特性與經緯度等資料。若您有訂房,我們的系統會記錄您訂房的方式以及使用的網站。可辨別自然人的資料依照此隱私權聲明皆為個人資訊。

您可以選擇要提供什麼個人資料(如有)給我們。然而,如您選擇不提供特定資料,可能造成交易失敗。

為什麼我們要收集、使用和分享您的個人資料?

  • 訂單資訊:我們使用您的個人資料以完成並處理您的線上預訂。
  • 客戶服務:我們使用您的個人資料以提供客服。
  • 住客評語:我們可能會使用您的聯絡資訊,在完成住宿後透過 Email 邀請您分享住宿體驗,這將能幫助其他旅客挑選出最適合他們的住宿。
  • 行銷活動:經法律規定允許,我們會將您的個人資料用於行銷活動。
  • 其他聯繫:我們可能也會在其他情況下,依據您分享給我們的連絡資訊,透過 Email、信件、電話或簡訊與您聯繫。可能的原因如下:
    • 我們需要回覆處理您的要求。
    • 若您未完成住宿訂單,我們可能會發送 Email 提醒您完成預訂。我們相信這些額外的服務能對您有幫助,讓您要預訂住宿時不必再次搜尋,或重新填寫預訂相關資訊。
    • 當您使用我們的服務,我們可能會發送問卷或是邀請您分享對本站的使用體驗。
  • 法律目的:在特定情況下,我們可能需要使用您的資料以處理及解決法律糾紛、司法調查及監管規範。
  • 詐騙偵測及預防:我們可能會使用個人資料以防堵詐騙及其他非法或違法活動。
  • 進一步改善服務:最後,我們會使用您的個人資料進行分析研究,以進一步改善我們的服務。為提供更好的使用者體驗,我們會改善產品功能及我們的線上旅遊預訂服務。

為以上所述之目的,我們會依據下列法源處理您的個資:

  • 履行契約:為了履行我們和您的契約,我們可能必須使用您的個資。舉例來說,如果您使用本站線上預訂,我們會使用您的個人資料以完成並管理您的訂單,履行契約中的義務。
  • 合法利益:基於合法利益的緣由,我們可能會使用您的個資,例如提供您最適合的網站、Email 及電子報內容、改善並推廣本站的產品服務與網站內容,以及因管理、預防詐騙及法律目的使用個資。
  • 當事人同意:我們可能在徵求您的同意之情況下,使用您的個人資料以達特定直效行銷目的。您隨時可以與我們聯繫取消同意,聯絡方式載於此隱私權聲明的。

我們如何和第三方分享您的個資?

  • Booking.com:本公司和 Booking.com B.V. (Herengracht 597, 1017 CE Amsterdam, The Netherlands)(www.booking.com)(下稱 Booking.com)合作提供線上訂房服務。我們提供住宿內容資料給此網站,您直接向我們預訂之訂單將由 Booking.com 處理。因此,我們也會獲得您在此網站輸入的資訊。這些資訊可能包括您的姓名、連絡資料、付款資料、同行住客姓名以及您訂房時輸入之偏好資訊。如欲瞭解 Booking.com 合作集團資訊,歡迎前往關於 Booking.com 頁面。
    Booking.com 將會發送訂房確認函和入住通知給您,提供住宿及當地資訊給您。Booking.com 透過各地辦公室提供超過 20 種語言的客戶服務,24 小時全年無休。當您和 Booking.com 客服聯繫時,我們需將您的資料提供給我們的全球客服人員,以便協助您處理相關事宜。若有技術、分析或行銷之需求,我們將依照 Booking.com 隱私權聲明中載明的條款使用您的個資。同時,為了提供您感興趣的旅行個人化服務,您的資訊可能將與 Priceline 集團(Agoda.com、Rentalcars.com 和 Kayak.com)分享。若您對 Booking.com 處理個人資料有任何疑問,歡迎來信 customer.service@booking.com。
  • BookingSuite:您的個資將提供給營運本站的公司 BookingSuite B.V. located at Herengracht 597, 1017 CE Amsterdam, the Netherlands (suite.booking.com)。BookingSuite 將依上述之目的提供您的個資給 Booking.com。
  • 第三方服務供應商:為了處理訂單款項、發送促銷廣告或資料分析等緣故,我們可能會請服務供應商代本公司謹慎處理您的個人資料。這些服務供應商均受保密條款約束,不得自行將您的個資用作其他用途。
  • 主管機關:我們將依據法律規定或出於預防、偵測、檢舉犯罪或詐騙行為之必要理由,向執法機關和其他政府單位提供您的個人資料。

個人資料的保存期限

只要我們認為還需要提供相關服務給您,我們會保存您的個人資料,並遵守相關法律(包含檔案資料保存期限之法律)協助解決與任何一方的爭議,與在必要之時確保業務運作。所有個人資料的保存將受此隱私權聲明約束。

我們會採取哪些安全程序保護您的個人資料?

根據個資保護法,我們採取正當的程序來防止未授或權者任意存取或不當使用個人資料。我們採取適當的商業系統和程序來保護您提供的個人資料。我們同時也採用安全程序、技術性與實體的限制來限制相關人員存取及使用伺服器中的個資。只有獲得授權的人員才能因公存取個人資料。

您如何管理所提供的個人資料?

您隨時有權檢視我們留存的個人資料。您可以來信(至下方提供信箱)要求我們提供您的個資總覽。來信主旨請註明「要求檢視個人資料」,以利提高回覆作業效率。
如果您認為我們留存的個人資料有誤、或我方不再擁有使用您的個人資料的權利、或有任何關於您的個資使用方式及此隱私權聲明的相關問題,歡迎來信或依照下列聯絡資訊和我們聯繫。我們將依照適用之數據保護法處理您的要求。您可以隨時刪除您的帳號,只要登入 Booking.com 帳號並選擇移除即可完成。

誰負責處理個人資料?

Regency Hotel,Regency Hotel, Queens Promenade, 道格拉斯, IM2 4NN, 英國。如您對此份隱私權聲明有任何建議或意見,歡迎來信 1@regency.im 與我們聯繫。

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